Q. Where can download the Race Simulator?
A. Go to Race Simulator Official Website and click download.


Q. Where does the program installed at?
A. Default directory is C:\ RaceSimulator, you can also select install on other directory.


Q. When starting, prompt the “error message - some files cannot copy ”, what should I do?
A. May be in the installation, your windows account without Administrator right, some files cannot copy into Windows, Please use an Administrator right account login and reinstall the program.


Q. After installed the program cannot start / when starting, it prompt the “error message”, what should I do?
A. May be some files cannot copy in the windows, please use Administrator right account login and reinstall the program.


Q. After start program the update failed, what should I do?
A. Please go to “Control Panel” → Install/ Uninstall the Program → uninstall the program “Race Simulator”, go to Race Simulator Official Website download and reinstall the program, please install on default directory C:\ RaceSimulator.


Q. When Running the Race, the display is too slow or lag, what should I do?
A. First restart the program, set a lower Graphic quality and Start.


Q. How to enlarge the screen?
A. First restart the program, set a higher screen resolution and Start.


Q. How can I know whether need to update?
A. In the Main Menu, if the date below the Race Card is not the latest Racing Date, please click “Refresh” and update latest data.


Q. How to change the language?
A. Go to the Main Menu, click “Setting” and select the language you want.


Q. Why can’t save my race parameters?
A. Please go to the “setting” page, make sure the “Jockey A.I.” mode is off. Please delete one of your saving parameters if it reaches the maximum limit 10 saves. You can save again.


Q. Can I open the saves of previous racing days?
A. No, when the latest Race Card released, all the saves of previous racing days would be auto deleted.


Q. How can I add a friend?
A. Facebook Friend - If you input your Facebook login email as the login name during the registration, your Facebook friends who also registered in Race Simulator will be auto add into the Facebook Friend list of this program.
(For iOS and Android version only)


Q. How can sharing my race parameters?
A. There are two ways.
i. After you finished adjust the race parameters, please click the "save" button, click "Save and Share".
ii. After you finished adjust the race parameters, please run the race, after the race finished, click the “Sharing” button in the right corner of the result page.
(For iOS and Android version only)


Q. Can I sharing with specific friends?
A. No, after you click the “Sharing”, all of your friends would receive your sharing race parameters.
(For iOS and Android version only)


Q. How can I find the sharing parameters of my friends?
A. Go to the Facebook “Friend List”, click the "refresh" button, if you see the result number at the right hand side of friend’s name , that you received his share of this race.
(For iOS and Android version only)


Q. Can I sharing in the same race more than one times?
A. You can. But, your friends just can see your latest sharing.
(For iOS and Android version only)